FAQ

Getting Started with ePayment
The ePayment app allows you to send an invoice payment request to your customers  via email or SMS to be paid via credit or debit card. ...
Wed, 10 Aug, 2016 at 10:33 AM
What do customers see when they receive an invoice payment request?
The following screenshots show what your customer's will see when they receive a payment request. 1. Request Email or SMS Text Message ...
Thu, 2 Jun, 2016 at 9:33 PM
Troubleshooting
The following topics are the most often issues that merchants and their customers have come across. My customers are not getting my emails It'...
Mon, 3 Apr, 2017 at 5:52 PM
What is the interchange rate for payments processed through ePayment?
As the card number is entered or "keyed" by the customer, it is a "Keyed" transaction with an "ecommerce" interchange rate....
Tue, 6 Aug, 2019 at 4:32 PM
Are partial payments or authorizations accepted?
Partial authorizations are supported. When a customer uses specific types of debit or prepaid card with an available balance that is less than ...
Thu, 2 Jun, 2016 at 9:45 PM
Can I see a demo of how the ePayment App?
Thu, 2 Jun, 2016 at 9:48 PM
Merchant Chargeback Protection
Upon request, we can obtain the IP address used to place the order as long as the request is made within 15 days of the order date.  This is a typical ...
Thu, 25 Aug, 2016 at 10:04 PM
Pay with Checking Account
Customers do not have the ability pay the ePay invoice by utilizing their checking account/routing number information. 
Wed, 6 Jul, 2016 at 3:58 PM
Recurring Payments
Example Scenarios for Using Recurring Payments Some example of how you can use the recurring payment feature to simplify your business and drive more re...
Wed, 1 Nov, 2017 at 1:10 AM
ePayment Android App
For merchants utilizing Clover Go, there is an Android ePayment app available for free at: https://play.google.com/store/apps/details?id=com.simplepos.e...
Wed, 24 Aug, 2016 at 10:37 AM