The following topics are the most often issues that merchants and their customers have come across.
My customers are not getting my emails
It's possible that the payment request emails are getting caught by a spam filter. We would recommend one of the following ways to resolve the issue:
- Ask your customer to check their spam filter
- Add the sender email "billing@epayapp.co" to the customer contact list. This helps the spam filter identify email that is desired.
- Send the payment request to another email address the customer can use.
- Send the payment request via SMS text messaging with the customer's mobile phone number.
I'm unable to send a request, the app is just spinning
This is happening because the ePay app is not able to reach our payment server. There are multiple reasons for this occurring.
- Your Clover device is not connected to the Internet. Get help with troubleshooting your Internet connection.
- The ePayment server may be temporarily down. Contact us with your issue via email at support@simpleposapps.com with the subject "Unable to send payment request"